Coming soon: our first shirts are on the way. Request your town to hear when they drop.
Water Tower & Main
WATER TOWER & MAINHometown Apparel • Made for Main Street

Shipping & Returns

Made to order

Every Water Tower & Main item is made to order. Your order is printed and shipped by our production partner, Printful, after you place it.

Production and delivery times

  • Production: Printful estimates an average of 2 to 5 business days to produce and fulfill an order.
  • Shipping: after production, transit time depends on the shipping method and your address. Shipping options, costs and estimated delivery are shown at checkout.
  • Delivery dates are estimates, not guarantees. Carrier delays, stock issues or address problems can add time.
  • An order with several items may arrive in more than one package.

Tracking

When your order ships, tracking details are emailed to you when available.

Returns and exchanges

Because every item is made just for you, we don’t accept returns or exchanges for:

  • the wrong size or color ordered, or
  • a change of mind.

Please check the sizing info on the product page before you order.

Damaged, defective or misprinted items

If your item arrives damaged, defective or misprinted (for example, wrong item, wrong print placement or a print flaw):

  • Report it within 30 days of delivery.
  • Include a clear photo of the problem (one photo showing all affected items if there are several).
  • Approved claims receive a free reprint or a refund to your original payment method. You don’t need to send the item back unless asked.

Lost packages

If your order hasn’t arrived, report it within 30 days of the estimated delivery date. Please allow a few extra days past the estimate first, since carriers can run late.

Wrong or incomplete address

Please double-check your shipping address at checkout. If a package is returned because the address was incorrect or incomplete, or it went unclaimed, it can be reshipped once you confirm the right address, but reshipping costs apply. Returned packages that aren’t claimed within 30 days can’t be reshipped.

How to report a problem

Email us at support@cross-automotive.com and we’ll help.

Where local law gives you additional rights, those rights still apply.